Service Manager

BMW; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Luton is seeking a Service Manager to lead and oversee the service department. You will manage a team of service advisors and technicians, ensuring high levels of customer service and operational excellence. Ideal candidates will have prior experience in the motor industry and strong leadership skills. The role offers a comprehensive rewards package, including enhanced holiday entitlement and various lifestyle benefits.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a similar role essential within the motor industry.
• Strong technical knowledge required.
• Ability to work in a high-pressure environment.

Responsibilities

• Oversee service advisors, technicians, and support team.
• Maximise profitability from parts, labor hours, and service sales.
• Deliver best customer service within a professional aftersales operation.

Skills

Leadership skills

Technical knowledge

Customer service focus

Job description

Sytner Luton is looking for a Service Manager.

Your role

As Sytner Service Manager, you will help to lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximising profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. Reporting to the Head of Business, you will be an integral member of the senior management team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressed environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.