Field Service Manager

Northampton Business Directory; Northampton; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading supplier of imaging systems seeks a Field Service Manager in Northampton to manage a team of Field Service Engineers and foster strong customer relationships. The ideal candidate will possess commercial skills and proven experience in high-tech capital equipment sectors. Responsibilities include overseeing service delivery to meet KPIs and financial targets. The role offers a competitive salary, benefits package, and the opportunity to drive product innovation in a market-leading organization.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience working as a Field Service Manager or similar role.
• Ability to manage a team of Field Service Engineers.
• Skills in fostering customer relationships and developing revenue.

Responsibilities

• Manage a team of Field Service Engineers.
• Attend meetings and provide customer care.
• Ensure delivery of KPIs and manage budgets.

Skills

Experience managing Service Engineers

Commercial skills

Relationship building

Team leadership

Job description

Field Service Manager, Imaging Systems

Northampton, Kettering, Wellingborough and Corby

Salary & Benefits

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

Company

Well respected supplier of sophisticated imaging systems

Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries

Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader

At the core of their business lie product innovation, excellent customer service and good people

Role

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI’s set out in SLA’s, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Background

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest ‘cutting edge’ solutions in systems technology

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business.