Planner

1 Livewest; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent housing organization in Exeter is looking for a dedicated Planner to manage efficient scheduling and coordinate repairs to ensure excellent customer service. As part of a dynamic team, you will play a crucial role in maximizing resource use and maintaining quality communications with customers. This full-time, office-based role promotes a customer-centric approach and requires strong data analysis and adaptability skills. Join our mission to create a better experience for our valued customers.

Benefits

Generous Annual Leave

Up to 9% Pension Contributions

Health-care cash plan

Ongoing personal and professional growth opportunities

Policies supporting family work-life balance

Mental health support and wellness campaigns

Cycle to Work and Car Benefit schemes

Paid volunteering days

Qualifications

• Knowledge or experience in a customer repair role.
• Ability to interpret data and provide suitable outcomes.
• Ability to diagnose responsive repairs effectively.
• Able to work under pressure and take a flexible approach.
• Always keeping the customer in mind.

Responsibilities

• Plan responsive and planned works within the scheduling system.
• Communicate with customers to inform them of appointment slots.
• Track the progress of appointments and coordinate with operatives.
• Collaborate with Supervisors to address issues related to work quality.

Skills

Customer Repair Experience

Data Analysis

Diagnostic Skills

Adaptability

Customer Focus

Scheduling Tools Experience

Tools

Xmbrace

OptiTime / DRS

Capita / 1st Touch

Job description

About The Role

Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.

Key Responsibilities

• Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
• Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
• Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
• Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.

Why Join LiveWest?

At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth‑oriented environment. By joining our team, you will be part of a mission‑driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!

Apply now and be a part of a team that values excellence and customer satisfaction!

This role is being offered on a full time, permanent basis working 37 hours per week on an alternating shift pattern – Week 1 – 07:30 – 15:30 and Week 2 – 09:00 – 17:00 with 1 shift 10:30 – 18:30 per week. This is an office‑based role in our Exeter office.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Planner, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role‑specific skills and experience:

• Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.
• Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.
• Diagnostic Skills: Ability to diagnose responsive repairs effectively.
• Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.
• Customer Focus: Always keeping the customer in mind and ensuring their needs are met.
• Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).
• Desirable: General understanding of responsive repairs or similar.

Note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health‑care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

Inclusion at LiveWest

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.