Customer Service Adviser jobs in United Kingdom

Location: Hexham / Tynedale area.

Salary: £24,000 basic plus overtime

Role Type: Permanent, Full-time

Hours: 48 hours

Start: January 2026

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.

Benefits of a CSG employee:

• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Share Options – buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunitiesthrough in-house, external training and apprenticeship schemes.
• Company health care cash plan – dental / opticians / physio / online GP etc.
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities:

• Deliver maintenance and repair service to CSG customers.
• Diagnose, problem-solve and quote for repairs.
• Provide installation and refurbishment service of pump stations, treatment plants andinterceptors.
• Maintain and update maintenance reports.
• Comply with Group H&S policies and behaviours.
• Demonstrate CSG management performance behaviours.

Advanced Engineering Apprenticeship

• You will be enrolled onto a Level 3 Maintenance Operations Engineering Technician (Electrical bias) apprenticeship, to learn the foundation knowledge, skills and behaviours in engineering and work towards a technical certificate over two academic years. After the initial training, you will work towards developing your skills, knowledge and behaviours required for an end point assessment, consisting of a practical observation, an online test, and a professional discussion.
• The apprenticeship should last between 36-42 months and for candidates who do well there will be the opportunity for further career progression and a salary review.

The Candidate:

• 4 GCSEs at grades A-C, grade 5 and above or the equivalent, these should include English Language, Maths and a Science subject.
• Good problem-solving skills and attention to detail, taking pride in completing repairs to a high level of quality.
• A methodical and hands on approach to learning.
• Able to work alone and within a larger team.
• Full UK driving licence.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.

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