Field Service Engineer - Stevenage

Costa; United Kingdom; On-site; GBP 35,000 - 41,000; Full time

Job summary

A global coffee brand is looking for a Field Service Engineer in the Stevenage area to maintain equipment and deliver outstanding customer service. The role offers a competitive salary from £35,100 per annum with benefits including a bonus of up to 10% and training programs. Ideal candidates will have experience in mechanical or electrical engineering and excellent communication skills. This position promotes a supportive workplace culture.

Benefits

Access to Coca-Cola share scheme

High spec Ford van for business use

50% discount on food and drinks

Matched pension scheme

Financial Support Fund for employees

Qualifications

• Experience in an electrical or mechanical engineering role.
• A passion for problem-solving and delivering customer satisfaction.
• Willingness to undergo technical training and continuous improvement.

Responsibilities

• Diagnose faults in Costa Express equipment for repairs.
• Communicate issues and solutions effectively.
• Provide first-class customer service.

Skills

Experience using service equipment

Agility in work

Customer service skills

Ability to stay calm under pressure

Job description

Field Service Engineer – Stevenage Area – From £35,100 per annum – Permanent

Important Postcodes: SG1, SG2, SG3, SG4, SG5, SG9, SG10, SG11, SG12, SG13

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day‑to‑day.

And there’s never been a better time to join us as a Field Service Engineer.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca‑Cola share scheme including matched contributions
• Bonus up to 10%
• High spec Ford van for business and personal use (optional)
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first‑class customer service for our partners

Who you are

It’s your unique ingredients we’re interested in:

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.

Prior to your technical academy training you will beaccompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern:

37.5 hours a week, 1 / 4 weekends

For any reasonable adjustments and general queries, please get in touch with [e-mail]