Customer Service Adviser jobs in United Kingdom

Join Our Team and Make a Difference!

We are currently seeking a Specialist Hygiene Technician to join our dedicated team at the Thetford branch, covering Watford and the surrounding areas. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you!

• Competitive Salary Package: Start with a basic salary of £25,591 per annum, plus £2000 London Weighting.
• Expected OTE: £35,000 to £37,000 per annum, with bonus and commission schemes available.
• Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
• Industry-Leading Training: Receive expert training to support our customers’ needs. Obtaining relevant industry qualifications can aid with grading and financial remuneration.

In this role, you will provide a range of hygiene cleaning services across various environments and premises. These services include biohazard cleaning, flood water damage clean up, infection control, police and prison cell cleaning, sharps removals, trauma and crime scene cleaning, along with some more technical cleaning which may include factory cleans, cleaning at high level and silo cleaning, with full training provided. Key responsibilities include:

• Working reactively in a fast-paced business where work can change from week to week
• Working as part of an on-call rota (typical twice a quarter)
• Offering valuable advice to customers when required
• Providing exceptional customer service and upholding a professional image at all times

• Full UK driving licence held for more than two years, with no more than six penalty points
• You must be self-motivated, reliable and proactive
• Demonstrate excellent customer service and communication skills
• Flexibility with working patterns to support business needs
• Be capable of working at heights and in confined spaces
• You may be required to pass a DBS check depending on the role you have applied for

• Additional opportunities to earn more with regular bonus and commission schemes.
• Access to a company vehicle and fuel card.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.