Sales & Service Lead - Brompton Road

Alo, LLC.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in the City of London is looking for a full-time Sales & Service Lead. In this role, you will elevate the guest experience, oversee sales associates, and drive operational success. Ideal candidates have leadership experience in a sales environment and excellent communication skills. The position requires 32-40 hours per week with flexibility for opening, closing, and weekend shifts.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback and is eager to both receive and provide it.
• Excellent interpersonal and written communication skills.
• Self-motivated with a desire to achieve results.

Responsibilities

• Lead an exceptional guest experience on the floor.
• Analyze reports to strategize and deliver results.
• Directly oversee the Sales & Service Associates and Cashiers.
• Collaborate with Community & Studio, Operations, and Visual Leads.

Skills

Client-centric sales environment

Leadership capabilities

Excellent communication skills

Feedback receptiveness

Self-motivation

Job description

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Role Objective The Sales & Service Lead is integral to elevating the guest experience at ALO Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

• Leads by example and inspires staff in daily operations and guest experience
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager

Qualifications

• Prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s values
• Proof of right to live and work in the UK

Schedule

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, all full-time employees should be available for opening, closing and weekend shifts, which may be subject to change. All employees are expected to be able to work during the Black Friday period through the end of the holiday season, first week of January.

Diversity and Inclusion

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to discuss flexible working.

Interview Process adjustments

If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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