Customer Experience jobs in United Kingdom

Ready to find the right role for you?

Salary: £30,000 per annum plus company bonus and pension

Hours: Full‑time, 40 hours per week (Monday to Friday)

Location: Exeter, EX2 8NJ

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

• Access to our company pension scheme
• Eligible for an annual performance bonus
• 25 days of annual leave
• One paid day leave each year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

• Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first‑class customer experience
• Responsible for day‑to‑day management of the service delivery, including the dynamic allocation of work to vehicles/routes
• Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day
• Upon drivers’ return to the depot, they will ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required
• Drive an engaged workforce with our frontline colleagues and be responsible for supporting drivers, pro‑actively acting on issues identified on the rounds

• Experience operating within a customer‑centric environment
• Able to demonstrate a strong understanding of transport compliance and WTD
• Good communication skills, communicating with people of all levels specifically including drivers and frontline employees
• Experience working within a similar environment within logistics/transport
• Transport CPC – desirable
• Knowledge of operating other waste management facilities – desirable

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.