Duty Manager Operations · The Great Hall

HCT; Winchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A cultural organization in Winchester is seeking a Duty Manager to oversee day-to-day operations across iconic sites. The role involves leading a team to ensure a high-quality customer experience, maintaining readiness for events, and driving positive commercial outcomes. Candidates should have experience in people management and a strong focus on customer service. This permanent position offers significant benefits, including generous leave and a supportive work culture.

Benefits

25 days annual leave + bank holidays

7.5% Employer pension contributions

Generous maternity, adoption, and paternity pay

Enhanced sick pay

Life assurance scheme (x3 salary)

Employee Assistance Programme

Cycle to Work Scheme

Team Card for free access to venues

Free beverages in venues

Qualifications

• Experienced people manager with a strong commercial and operational focus.
• Proven track record of producing high-performing, customer-focussed teams.
• Proactive and positive approach to drive opportunities forward.

Responsibilities

• Lead day-to-day operations across multiple venues.
• Manage a team of front of house staff and volunteers.
• Ensure venues are ready for events and maintain high-quality customer experience.

Skills

Customer service

People management

Commercial focus

Initiative

Digital confidence

Job description

Job Title: Duty Manager

Job Level: 3B

Salary: £26,500 - £31,000 depending on skills and experience

Location: Historic Winchester

Hours: 37 hours per week (with regular weekend working)

Type of Contract: Permanent

Referral Category: Category A

Job Description: Job Description - Duty Manager (Historic Winchester)

Are you passionate about delivering exceptional customer service?

You’ll be leading the day-to-day operations across three of Winchester’s most iconic medieval buildings and museums. You’ll lead a team of dedicated front of house staff and passionate volunteers to deliver a high-quality customer experience that leaves visitors excited to return. You'll make sure the venues are ready for anything, driving commerciality within your team and continuously strive for improvements to make this truly one of Winchester’s must-see attractions.

A bit about you

You’ll be an experienced people manager with a strong commercial and operational focus with a proven track record of producing high-performing, customer‑focussed teams. As well as having a proactive and positive approach to your role, you will use your initiative to drive opportunities forward. Digitally confident, you’ll be happy to work across multiple systems to get the job done.

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 19+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

The benefits of working for us

• 25 days annual leave + bank holidays (pro‑rated for part‑time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest‑free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card – Free access to our fee‑paying venues and discounts across café and retail.

To apply please fill in the application form with an up‑to‑date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 4 January 2026