Restaurant Guest Experience Specialist

Dobbies Garden Centres Ltd; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is seeking Customer Advisors to ensure an exceptional customer experience in their restaurants. This role includes responsibilities such as maintaining store cleanliness, driving sales, and assisting customers with queries. Ideal candidates should be passionate about customer service, have experience in a hospitality environment, and be eager to learn new skills. Attractive benefits include competitive discounts, a comprehensive support platform, and a vibrant team culture.

Benefits

Generous annual leave

50% off in Restaurants

Access to financial wellbeing support

Access to employee wellbeing platform

Professional development opportunities

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Passion for delivering exceptional customer experiences.
• Eager to learn new skills and adapt to a busy environment.

Responsibilities

• Provide exceptional customer service and support.
• Drive sales and promote club membership benefits.
• Maintain cleanliness and organization in the store.
• Assist with stock handling and various transactions.

Skills

Customer service

Product knowledge

Teamwork

Time management

Job description

A leading garden centre retailer in the UK is seeking Customer Advisors to ensure an exceptional customer experience in their restaurants. This role includes responsibilities such as maintaining store cleanliness, driving sales, and assisting customers with queries. Ideal candidates should be passionate about customer service, have experience in a hospitality environment, and be eager to learn new skills. Attractive benefits include competitive discounts, a comprehensive support platform, and a vibrant team culture.