Customer Care Representative jobs in United Kingdom

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in‑market execution, and leveraging global reach to drive consistency and impact at scale.

Position Summary

We are looking for an energetic and ambitious Account Executive, keen to join our fast‑paced, fun, and evolving creative agency. Reporting into the Senior Project Manager, this role will provide crucial support to the client services team in delivering creative packaging projects for several well‑known global FMCG brands. The Account Executive will come in initially to provide admin support but will be given the opportunity to take on their own projects in time. This is a hybrid position working Monday to Friday.

• Support the Client Services Team in producing estimates, timings, and resource plans in response to client briefs.
• Assist with the production of detailed briefs for the creative team.
• Develop a relationship with clients.
• Work closely with the CS Team to monitor projects, helping to ensure they are delivered to agreed scope, timings, budget.
• Understand the broader requirements of the accounts they are involved in and find helpful ways to contribute to their successful delivery.
• Support the CS team by taking ownership of invoicing, POs, and other internal process admin.
• Ensure clear internal and external communication is maintained between all parties, acting as a first point of contact for clients.
• Ensure that all documentation, costings, briefs, scopes, and presentations are of the highest possible standard.
• Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused.
• Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.
• Be prepared to muck in on areas outside of the immediate team. This means sharing resources, helping on other accounts or managing any other internal initiatives if required.
• Build a relationship with clients; good rapport here is key to success of both the delivery process and account development.
• Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don’t avoid difficult conversations.
• Ensure that internal and client signoffs are obtained on all key project deliverables.
• Build an understanding of SGK and the client's industry, business, and products.
• Learn to develop creative judgment and strive for the best work every time.

• Enthusiastic and willing to learn
• Attentive to detail
• Professional and courteous
• Able to multi‑task
• Passionate about creativity
• Interested in helping clients see the bigger picture
• Experience required: understand requirements to manage multiple projects efficiently, on‑time and budget.

The businesses of SGS & Co and SGK have united to form Propelis, a go‑to‑market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in more than 30 countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.

Entry level

Full‑time

Administrative

Advertising Services