Customer Care Assistant jobs in United Kingdom

Department: Sales

Employment Type: Permanent - Full Time

Location: London (UK)

Reporting To: Luke Aaron

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

We collaborate to provide innovative solutions for more than 2,000 customers in over 75 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier‑one advisory firms and litigation support vendors.

We offer a truly unique place to work, with passionate people who believe in our vision and mission, and exciting opportunities for those who seek them. Are you ready to be part of a global team that is changing how eDiscovery, information governance, forensic and electronic investigations are being conducted around the world?

Role Overview: We’re hiring an Account Executive to drive growth across the UK&I Advisory and Legal domain, with a focus on Advisory Firms, Legal Service Providers and Law Firms. This role exists to grow revenue by developing strategic relationships, securing new business and expanding our partnership with existing customers. It requires a balanced mix of new business development and account management, and is ideal for someone who combines commercial drive with consultative stakeholder engagement.

Location This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. (We are in Holborn)

• Exceed activity, pipeline and revenue goals.
• Connect with people daily through both calls and meetings as part of your routine responsibilities.
• Proactively assess, clarify and validate customer needs on an ongoing basis.
• Maintain and grow existing customer relationships, ensuring retention and ongoing success.
• Drive upsell, cross‑sell and expansion into new teams, regions and use cases.
• Lead the development of proposals, tender responses and commercial submissions.
• Manage pipeline, forecast accurately and achieve both new business and account growth target.
• Drive through the full sales cycle, assessing and building relationships, delivering presentations and winning business.
• Maintain in‑depth knowledge of the Nuix product and value‑adds including new releases and be informed about latest industry developments.
• Collaborate with the Professional Services team to ensure successful customer experience, adoption and engagement.
• Participate at industry events and forums in liaison with Nuix EMEA Marketing.
• Be a Nuix brand ambassador in the marketplace.
• Support the wider Sales Team on sales activities, administration, lead generation calling and events.
• Demonstrate the Nuix behaviours at all times.

• Demonstrated relevant Sales experience at least three years with a track record of exceeding performance targets.
• Strong account management skills with a track record of growing existing customers.
• Confident engaging senior stakeholders and influencing complex buying groups.
• Confidence to present software and solution value to key prospects.
• Proven negotiation skills.
• Highly organised with the ability to prioritise and manage time effectively with high levels of attention to detail.
• A self‑starter who is hungry to be part of a high performing team environment at a world leading software solutions company.
• Ability to overcome objections and obstacles with an openness to feedback and dedication to continued professional development.

Desirable / Nice to Have

• Experience with Nuix or other digital forensics, eDiscovery, or investigative analytics platforms.
• Experience selling eDiscovery, SaaS, AI, cloud transformation or digital investigation solutions.
• Background working with Advisories, Legal Service Providers and Law Firms.
• Familiarity with digital forensics, data review workflows or investigative processes.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to alexis.losasso@nuix.com if you need any accommodations throughout the interview process.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision Finding Truth in a Digital World.

Nuix Mission Statement Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

• TAKEOWNERSHIP_ AND FOLLOW UP
• RESILIENT_ WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
• UNAFRAID_ TO DO THE RIGHT THING, QUICKLY
• TEAM NUIX_ FIRST AND FOREMOST
• HERO OUR CUSTOMERS_ AND INNOVATE FOR THEM