Customer Care Assistant jobs in United Kingdom

Hourly rate: £12.81 per hour (plus £2 p/h extra for overtime)

Location: Kingston Court, Carlisle

Contract: Permanent (Days)

Plus enjoy lots of great benefits when you join the Mariposa family.

Looking for a role that’s both challenging and incredibly rewarding?

Come and join our amazing team at Kingston Court! We’re on the lookout for kind-hearted, dedicated people who want to make a real difference to the lives of others. Whether you’ve got experience in care or are just starting out, we’ll support you every step of the way with all the training you need to build a fantastic career with us.

What’s the job about?

This is so much more than just a job - it’s about making a genuine difference in someone’s life. You’ll help the residents of our home live happy, healthy and fulfilled lives. Every shift is different, and you’ll work as part of a close-knit team delivering personalised, top-quality care.

Caring for others isn’t always easy. There will be tough moments -but those moments are part of a job that’s deeply meaningful, and the sense of pride and joy you’ll feel when you go home knowing you’ve helped someone is worth it all.

Here’s a little bit more about what you’ll be doing:

• Providing personal care and support to residents, taking time to ensure that people retain their dignity, respect and privacy.
• Helping with day-to-day activities, always with a smile.
• Building meaningful relationships and makingourhome a fantastic place to work and live.
• Ensuring all care is documented and agreed procedures and processes are followed at all times.

What makes a great carer?

If you’re patient, kind, and committed, you’ve already got what it takes. Our carers come from all walks of life, so whether you’re switching careers, returning to work, or starting fresh, we’d love to hear from you.

What’s it like to work here?

You’ll work with friendly, supportive people who have your back, and you’ll get plenty of chances to progress in your career if that’s what you’re looking for. At Kingston Court, everyone makes a difference, and we couldn’t do what we do without our amazing team. Want to find out more? Head to the ‘Team News’ section of our website to read our latest staff survey results.

Why join us?

We know how hard our teams work, so we make sure they feel valued. Here are just some of the perks we offer:

• Great pay with enhanced overtime rates (+£2 p/h)
• £500 in recognition payments during your first year with us.
• Unlimited £1,000 ‘Refer a Friend’ bonuses.
• Fully funded training and qualifications.
• Annual pay reviews.
• Private healthcare options to help with costs like dental or optical treatments.

Our recruitment process

If you’re offered a role with us, it will be conditional on some standard checks, like references and a Disclosure and Barring Service (DBS) check. We also need you to have good English and numeracy skills, plus a passion for caring and helping our residents to thrive.

We want every candidate to feel supported and able to perform at their best during the recruitment process. If you need any assistance or would like to request a reasonable adjustment at any stage, just drop us an email at recruitment@mariposacare.com - we’ll be happy to help.

At Mariposa Care, we’re committed to building a fair and inclusive workplace. We welcome applications from everyone, no matter your age, gender, gender identity or expression, religion, belief, disability, ethnicity, or sexual orientation.

Job titles can vary – this role is also known as carer, healthcare assistant, care worker, support worker, care home carer, care assistant, social care.