Customer Support Specialist - Dundee Branch (Full-Time)

Lloyds Bank plc; Dundee; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading bank is seeking a Customer Support professional for their Dundee branch, offering a full-time role of 35 hours a week. The position involves supporting customers in-person and remotely. Candidates should possess strong people skills, empathy, and a commitment to excellent service. The bank also provides opportunities for career growth through a Skill Progression Framework, coupled with an inclusive workplace culture. Competitive salary starting at £25,000 with benefits including a pension and performance-related bonuses.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Discounted shopping benefits

22 days’ holiday plus bank holidays

Qualifications

• Genuine interest in helping customers with financial queries.
• Ability to build quick relationships with customers.
• Commitment to delivering on promises.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist customers both remotely and in-person.
• Learn and master new skills to progress within the company.

Skills

People skills

Empathy

Collaboration

Customer service orientation

Job description

A leading bank is seeking a Customer Support professional for their Dundee branch, offering a full-time role of 35 hours a week. The position involves supporting customers in-person and remotely. Candidates should possess strong people skills, empathy, and a commitment to excellent service. The bank also provides opportunities for career growth through a Skill Progression Framework, coupled with an inclusive workplace culture. Competitive salary starting at £25,000 with benefits including a pension and performance-related bonuses.