Customer Care Assistant

McDonald's; Colne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global fast food brand in Colne seeks a Customer Care Assistant to serve as the face of the restaurant. The candidate will deal with customers, ensuring a welcoming environment and high standards of cleanliness. Effective communication, teamwork, and a friendly demeanor are essential for success in this fast-paced role. Benefits include holiday pay, service awards, meal allowance, and employee discounts. Join a team dedicated to quality and community.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top high street and online brands

Qualifications

• Ability to connect with customers and make them feel valued.
• Friendly, welcoming, courteous and helpful behaviour.
• Maintain high energy levels and work efficiently.

Responsibilities

• Deal with customers and ensure everything runs smoothly.
• Make children feel welcome and organize special events.
• Maintain cleanliness in the dining area and keep the atmosphere warm.

Skills

Effective communication skills

Attentive listening

Teamwork

Customer service orientation

High energy levels

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands