Hybrid Banking Customer Consultant

Lloyds Bank plc; Bristol; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading banking institution in Bristol is seeking a Customer Consultant to engage with customers and address their financial service needs. You will provide an outstanding customer experience through effective communication and problem-solving skills. Successful candidates will have strong interpersonal skills and the ability to manage their workload in a hybrid working environment. The role includes a competitive salary and benefits such as pension contributions and an annual bonus.

Benefits

Generous pension contribution

Annual performance-related bonus

22 days' holiday plus bank holidays

Share schemes

Wellbeing initiatives

Qualifications

• Experience in customer service roles and a genuine desire to help customers.
• Proven ability to establish rapport quickly.
• Proactive approach to managing workload and meeting KPIs.

Responsibilities

• Engage customers and understand their service needs.
• Transfer customers to the appropriate team for assistance.
• Ensure accurate processing of calls and compliance with regulations.

Skills

Interpersonal skills

Organisational skills

Communication skills

Attention to detail

Job description

A leading banking institution in Bristol is seeking a Customer Consultant to engage with customers and address their financial service needs. You will provide an outstanding customer experience through effective communication and problem-solving skills. Successful candidates will have strong interpersonal skills and the ability to manage their workload in a hybrid working environment. The role includes a competitive salary and benefits such as pension contributions and an annual bonus.