Customer Care Assistant- Full Time- £12.26ph*- Wellington, Somerset, TA21 9FH

McDonald's; Wellington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food restaurant in the United Kingdom is seeking a Customer Care Assistant to engage with customers and maintain a welcoming environment. The ideal candidate will have effective communication skills, a friendly demeanor, and the ability to work flexible shifts including weekends. As part of the team, you will help create a positive atmosphere while ensuring high standards of cleanliness in the dining areas. This role offers a variety of benefits, including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Friendly, welcoming, and courteous behavior.
• Willingness to work flexible shifts including weekdays and weekends.

Responsibilities

• Engage with customers and ensure their needs are met.
• Maintain cleanliness in dining areas and toilets.
• Create a warm and inviting atmosphere.

Skills

Effective communication skills

Teamwork

Customer service

Attentive listening

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........