Freight Customer Service Agent

Stena Line Limited; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading transportation company in Belfast is seeking a Freight Customer Service Agent to join their dynamic team. You will be responsible for processing freight bookings and assisting with customer enquiries. Ideal candidates will have at least 2 years of customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. This full-time, permanent position offers various employee benefits and a chance to grow professionally within a supportive team.

Benefits

Concessionary travel on any route on the Irish Sea/North Sea

Company pension & life assurance scheme

A generous holiday allowance

Recognition scheme

Employee Assistance Programme

Qualifications

• Minimum of 2 years' customer service experience ideally within the travel/transport industry.
• Strong communication skills and a good telephone manner.
• Ability to work in a busy customer service and sales environment.

Responsibilities

• Allocate space for daily freight booking and block booking.
• Handle customer enquiries and process bookings for dangerous goods.
• Work closely with sales teams to promote new business.

Skills

Customer service experience

Communication skills

Customer focus

Numerical skills

Job description

Freight Customer Service Agent

An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager assisting with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Working a 37 hour week on an 9 week rolling roster covering Monday – Sunday, shift times ranging between 07:30am to 22:00pm.

Some of your key responsibilities:

• Allocation of space for daily freight booking and block booking on all Company routes
• Dealing with customer enquiries and processing dangerous goods bookings
• Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
• Assisting with rate quotations in line with Company pricing strategy
• Promotion of Company Freight services across the route network, providing support and assistance
• Liaising with Port Operations Teams to ensure customers receive the highest level of service
• Handling manifest discrepancies and invoice queries
• Provision of support to all functions within the freight team
• Attending relevant Company and customer meetings and visiting port locations when required.

What You Will Experience

At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Benefits

• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• A generous holiday allowance
• Recognition scheme
• Employee Assistance Programme
• Great working environment Sea and Shore
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who You Are

At Stena Line your personality matters as much as how good you are at what you do, you will have high attention to detail always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers.

You will thrive in a fast-paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward-thinking outlook you will have excellent communication and inter-personal skills. No two days are ever the same working in this busy environment so you will need to be adaptable, flexible and reliable.

Qualifications

• Minimum of 2 years' customer service experience ideally within the travel/transport industry
• Excellent communication skills
• A strong customer focus and a good telephone manner
• Ability to work in a busy customer service and sales environment
• Possess confidence and a good business sense
• A focused and self-motivated approach to work
• Detail conscious and have good numerical skills, enter data quickly and accurately

Interested?

This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 5th January 2026. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions about the recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator on [e-mail]

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Location: United Kingdom/Ireland,Belfast

Last day of application: January, 05, 2026

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