Customer Support Representative

Silaris Informations Pvt. Ltd.; Bridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer-centric digital BPO in Bridge is seeking a full-time Customer Support Representative. This role involves handling customer interactions, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will have strong customer support skills, excellent communication abilities, and the capacity to work both independently and as part of a team. A high school diploma is required, and further education is advantageous. Join a firm committed to service excellence and customer satisfaction.

Qualifications

• Strong Customer Support and Customer Service skills to deliver exceptional experiences.
• Proven ability to prioritize Customer Satisfaction and establish good relationships with clients.
• Excellent verbal and written Communication skills required for professional interaction.
• Competence in Troubleshooting to identify and resolve customer issues efficiently.
• Ability to work effectively as part of a team and independently.
• Experience with customer support technologies and tools is a plus.
• High school diploma or equivalent required; further education is a benefit.

Responsibilities

• Handle customer interactions through various channels.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Provide accurate information while maintaining a positive experience.

Skills

Customer Support

Customer Service

Communication

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Tools

Customer support technologies

Job description

Company Description

Silaris, established in 2011, is a customer‑centric digital BPO specializing in comprehensive solutions for Customer Interaction Centers (CIC). Known for its expertise in the BFSI vertical in India, Silaris delivers quality service tailored to client needs, ensuring customer satisfaction and cost efficiency. The company integrates advanced digital tools, including artificial intelligence, speech analytics, and robotics, to enhance its service offerings. Silaris is committed to service excellence and fostering customer delight.

Role Description

This is a full‑time, on‑site role based in Bridge for a Customer Support Representative. The role involves handling customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include assisting customers through various channels, troubleshooting problems, providing accurate information, and maintaining a positive experience with the company’s services.

Qualifications

• Strong Customer Support and Customer Service skills to deliver exceptional experiences
• Proven ability to prioritize Customer Satisfaction and establish good relationships with clients
• Excellent verbal and written Communication skills required for professional interaction
• Competence in Troubleshooting to identify and resolve customer issues efficiently
• Ability to work effectively as part of a team and independently
• Experience with customer support technologies and tools is a plus
• High school diploma or equivalent required; further education is a benefit