Customer Representative

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

An environmental compliance company in Stratford-upon-Avon is seeking an EPR Customer Representative to provide exceptional customer service and administrative support. The role focuses on managing customer relationships and ensuring accurate compliance submissions. Ideal candidates will possess strong communication skills, are highly IT literate, and have a customer-centric approach. The position offers a hybrid work environment and up to 10% annual bonus along with various employee benefits.

Benefits

Hybrid working and flexi Friday early finish

Company annual bonus – up to 10%

Enhanced pension scheme

Access to voluntary benefits

25 days annual leave

Annual volunteering day

Extra day off for your birthday

Qualifications

• Full, clean UK driving licence required.
• Customer service excellence and excellent organisational skills are mandatory.
• Ability to understand large quantities of technical information.

Responsibilities

• Provide exceptional administration support.
• Ensure timely and accurate submissions for customers.
• Manage long-term customer relationships and contribute to service development.

Skills

Excellent written and verbal communication skills

Customer-centric approach

Highly IT literate in MS suite

Solution oriented problem-solving ability

Excellent planning, scheduling and organisation skills

Education

A level standard or equivalent

Degree level or equivalent

Job description

Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £26,800 - £28,000 + up to 10% bonus & benefits

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests .

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles , offering subsidised gym membership , optional healthy living seminars and social events , encouraging cross team integration . Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces .

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Carbon Footprint

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world . To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe .

As a compliance administrator, you will be responsible for providing exceptional administration support. Strong organisational and communication skills are imperative.

About the role

The EPR Customer Representative role is customer focused , with some data elements. As the EPR Customer Representative you will support a portfolio of our key customers by being the primary point of contact. Your main responsibilities will include working collaboratively with the EPR Data Consultant to ensure that timely and accurate submissions are made for our key customers. As well as maximising the value our customers derive from our services, addressing issues proactively, working to ensure our customers goals are understood and met, and leading upselling opportunities.

The EPR (Extended Producer Responsibility) Customer Representative should be a highly motivated, pro-active individual who thrives on delivering customer service excellence, sustaining long-term customer relationships, and contributing to service development based on customer feedback.

What we would need from you Tas

Skills

• Excellent written and verbal communication skills
• A customer-centric approach
• Ability to quickly take on large quantities of technical information
• Highly IT literate in MS suite
• Solution orientated problem-solving ability
• Collaborative working styleExcellent planning, scheduling and organisation skills

Qualifications

• Full, clean UK driving licence.
• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance , helping towards a healthier lifestyle , or saving money . We have a range of benefits to help support you, including:

• Hybrid working and flexi Friday early finish
• Company annual bonus – up to 10%
• Enhanced pension scheme with Aviva (doubled up to 8%)
• Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership
• Enhanced maternity pay
• 25 days annual leave and option to buy/sell additional days
• Annual volunteering day
• An extra day off for your birthday
• Access to a savings platform that includes discounts and money-off promotions from 800+ retailers
• Wellbeing initiatives