Customer Care Advisor jobs in United Kingdom

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers. Our portfolio of brands include:

Speck Products is the OG of the mobile accessories category. Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck's cases are known for their durability, impact resistance, and slim profiles. Speck continues to innovate and expand its product offerings with the introduction of ClickLockTM attachable accessories and true wireless earbuds in 2023.

Tech21, since 2005, has been developing the most advanced cases and screen shields for mobile, tablet and laptop devices worldwide. Tech21 combines science, engineering, and British design to create products that address three core consumer benefits: style, protection and performance. As the brand evolves to continue meeting the needs of its consumers, Tech21 has developed the most advanced impact protection material on the market – FlexShock. The ultra-thin and lightweight material absorbs and dissipates force and can withstand drops up to 13 feet. Tech21 puts all its products through a rigorous testing program, and in an industry-first has worked with the National Physical Laboratory (NPL) to develop its testing methodology. Tech21 is the number one case brand in the UK.

Alphacomm custom designs, manufactures and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America. Alphacomm leads the wireless industry in the number of carrier brands managed and is the first to market carrier-licensed accessory portfolios for over fifty devices launched annually. In-house brands, Quikcell and BosBos, are leading brands designed and manufactured by Alphacomm for the Prepaid channel.

We’re looking for an incredible Account Manager EMEA to drive, manage and develop product categories and sales volume within existing client accounts, whilst ensuring the profitability of those accounts, along with identifying and developing new business opportunities and promotion campaigns.

You will act as a bridge between our customers and our business using a consultative selling strategy to understand the customers’ business, including their current situation and their future direction, and propose a series of solutions and capabilities that meet their needs.

You will be a team player and will require a growth mindset, excellent communication skills and possess an entrepreneurial spirit.

THE ROLE:

• Be the primary point of contact and build long-term relationships with customers.
• Develop a trusted advisor and category leader relationship with key accounts, customers, stakeholders and executive sponsors.
• Managing the customer relationship through effective communication, and a pro-active approach to problem solving.
• Understand the customers consumer demographic, what demographic targets they may have, and know their consumer segmentation to deliver a targeted sales approach.
• Identifying ways to grow customer accounts through new business opportunities.
• Monitor and analyse customer's usage and display of our product.
• Ensure the timely and successful delivery of our solutions according to customer needs, requirements and objectives.
• Communicate clearly with internal departments, to ensure customer service standards on delivery timetables, product development and marketing plans.
• Forecast and track key account metrics including sell through data.
• Keep the team and the customer up to date with useful knowledge.
• Maintaining accurate records of meetings, decisions, and ensure actions are executed on time.
• Update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organisations.
• The role will require travelling to client meetings, retail events, tradeshows and roadshows.

• Ability to develop, grow, and maintain brand with customers and clients.

• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Up-to-date understanding of the industry’s consumer behaviour
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Time management and multitasking skills to handle multiple tasks and clients at once.
• FMCG Sales, New business or Account Manager experience.
• Excellent relationship builder.
• Successful track record in delivering sales growth.
• Commercially aware.
• Fantastic negotiation skills.
• Customer centric
• Absolute drive and desire to be successful.

• Pension
• 25 days holiday plus Bank holidays
• Your birthday off
• Support for Career Development
• Generous Family Friendly policies
• Free phone case + Family & Friends Discount