Customer Care Advisor jobs in United States

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

Please note: this role is part of our ongoing hiring for the NEUR sales team. We review applications regularly to build a strong pipeline of future talent.

• Run the full sales process within your territory – from pipeline creation, to presenting the YOOBIC solution, to negotiating pricing and closing deals, with guidance & support from your leadership
• Target the world’s leading and most recognisable brand name clients in the retail and hospitality verticals
• Report on your deals weekly and forecast your pipeline to a quarterly target
• Partner with your solutions engineer throughout the sales process to demonstrate the YOOBIC platform and to present the YOOBIC sales methodology
• Work with Marketing and Business Development teams to build strong demand generation campaigns
• Build your territory, identify target accounts and take ownership of the growth and development of your business through strong outbound prospecting
• Attend events, in‑person client meetings and thought leadership sessions to drive brand awareness

• 7‑10 years experience selling complex SaaS solutions and managing a full sales cycle in a startup environment with an ACV of $250k+
• Consistent track record of achievement/target attainment throughout your sales career
• Ability to sell to multiple C‑Suite personas throughout a sale
• Ability to understand new concepts quickly and possess the ability to explain them with ease
• Used to a Pipe Generation culture and accountability
• Used to a structured sales process such as MEDICC and/or CoM
• Self‑starter and self‑motivated mentality, with passion for driving growth
• You must be able to demonstrate curiosity, coachability, commitment, creativity and courage
• You will have a thirst to learn and develop yourself as a sales professional
• Ability to act as a mentor for members of the BDR team
• Experience selling to enterprise retail/hospitality clients a plus
• Fluent in English – Knowledge of other European languages is an advantage
• Right to work in the UK

• 33 days annual leave (including bank holidays)
• Hybrid working (4 days per week in our Hammersmith office)
• Scottish Widow Pension scheme
• Vitality medical coverage – including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.