Customer Care Advisor jobs in United States

Monday to Friday 12pm - 8pm and weekends on a rotational basis (37.5 hrs per week)

Benefits - 31 days holiday, private healthcare, health & wellbeing package, enhanced pension, career & life coaching, discounted gym membership, financial advice & support plus lots more excellent benefits

Commercial vehicle provided, full UK Driving License required

At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Northern England and Scotland, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.

Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future‑proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top‑notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.

Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning, and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work‑life balance and wellbeing.

Are you ready to be part our sales function? We're seeking dynamic Field Sales Executives who thrive on challenge, innovation and achieving our ambition. If you're passionate about sales and customers, then this opportunity is tailor‑made for you. Join us in shaping the future of GoFibre!

Join our dynamic and expanding field sales team, where you can elevate your sales career to the next level! As part of an energetic and supportive group, you'll be out in the field meeting with customers face‑to‑face, sharing and promoting our top‑tier services. You'll have the opportunity to work across different locations, bringing our offerings directly to customers while enjoying the flexibility and independence of field‑based work.

• Build and manage a strong pipeline of leads
• Consistentlyachieveandexceedindividualsalestargets
• Planyourdayeffectivelytomaximisecustomerinteractionsandsalesopportunities
• Sellresponsiblyandtransparentlytohelpminimisecancellations
• KeepsalesapplicationsandCRMtools(e.g.,PSI,HubSpot)uptodate
• Act as a local expert—sharing insights on your area and competitor activities

• A track record in exceeding sales targets, with support and coaching to help you grow
• Resilience and a positive mindset to overcome rejection
• Acommitmenttodeliveringgreatserviceandbuildingstrongcustomerrelationships
• AfullUKdrivinglicence

We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best‑in‑class service to our customers, all whilst encouraging and appreciating one another.

Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!

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