10,000+

Communication jobs in United Kingdom

Senior Service Desk Specialist - ITSM & Automation

Ampstek LLC

Aberdeen City
On-site
GBP 35,000 - 45,000
9 days ago
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Senior Information Governance Lead (Hybrid)

Wirral Group

Wirral
Hybrid
GBP 30,000 - 45,000
9 days ago

Help Desk Specialist

Ampstek LLC

Aberdeen City
On-site
GBP 35,000 - 45,000
9 days ago

Senior Information Governance Officer

Wirral Group

Wirral
Hybrid
GBP 30,000 - 45,000
9 days ago

Voice Talent - UK English (Scotland)

Alignerr Corp.

City of Edinburgh
On-site
GBP 40,000 - 60,000
9 days ago
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Training Supervisor

Salfordcab

Salford
On-site
GBP 16,000 - 18,000
9 days ago

Benefits Team Leader

Seemp

Hailsham
Hybrid
GBP 43,000
9 days ago

Volunteer Training Supervisor

Salfordcab

Salford
On-site
GBP 16,000 - 18,000
9 days ago
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Hybrid Senior Structural Engineer — Lead, Mentor & Design

HA Consulting Engineers Ltd

Norwich
Hybrid
GBP 100,000 - 125,000
9 days ago

Senior Structural Engineer

HA Consulting Engineers Ltd

Norwich
Hybrid
GBP 100,000 - 125,000
9 days ago

UK English Voice Actor — In-Studio Sessions

Alignerr Corp.

Bristol
On-site
GBP 40,000 - 60,000
9 days ago

Voice Talent - UK English

Alignerr Corp.

Bristol
On-site
GBP 40,000 - 60,000
9 days ago

Senior SWRO Specialist – Desalination Systems

Ecohesion

Hamilton
On-site
GBP 65,000 - 85,000
9 days ago

Underground Utility Locator

Vannguard Utility Partners, Inc.

Manchester
On-site
GBP 40,000 - 60,000
9 days ago

Driver Class C

EVO Group

Barking
On-site
GBP 25,000 - 35,000
9 days ago

Elite Sports Massage Therapist | Flexible Hours & Growth

Rise Physiotherapy

Bristol
On-site
GBP 25,000 - 35,000
9 days ago

Senior Payroll & Benefits Manager (NI/GB)

Lakeland Dairies Co

Newtownards
On-site
GBP 60,000 - 80,000
9 days ago

Trainee Mortgage Adviser

The New Homes Group

Mansfield
Hybrid
GBP 25,000 - 65,000
9 days ago

Volunteer Treasurer: Steer finance for families' wellbeing

Dads Rock

City of Edinburgh
On-site
GBP 30,000 - 45,000
9 days ago

Support Worker - Thornaby | Flexible Shifts & Training

Royal Mencap Society

Sheffield
On-site
GBP 40,000 - 60,000
9 days ago

Support Worker - Thornaby

Royal Mencap Society

Sheffield
On-site
GBP 40,000 - 60,000
9 days ago

Payroll Benefits Manager

Lakeland Dairies Co

Newtownards
On-site
GBP 60,000 - 80,000
9 days ago

Treasurer - Volunteer

Dads Rock

City of Edinburgh
On-site
GBP 30,000 - 45,000
9 days ago

Senior Survey Coordinator – Ecology

RPS

Bristol
Hybrid
GBP 35,000 - 45,000
9 days ago

Stock Controller

MyLife Bathrooms Limited

Newry
On-site
GBP 25,000 - 35,000
9 days ago

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Senior Service Desk Specialist - ITSM & Automation
Ampstek LLC
Aberdeen City
On-site
GBP 35,000 - 45,000
Full time
9 days ago

Job summary

A prominent IT services company in Aberdeen City is seeking a Service Desk professional with a minimum of 3 years’ experience in managing service desk operations. The ideal candidate will possess excellent communication skills and a strong working knowledge of ITSM tools like ServiceNow. Responsibilities include resolving technical issues, managing service desk activities, and ensuring compliance with service level agreements. This role offers opportunities to drive automation and improvements in service delivery.

Qualifications

  • Graduate with a minimum of 3+ years of experience in Service Desk.
  • Excellent communication and conversation skills with a Versant Score of 70.
  • Good knowledge of Incident, Change, and Problem Management.

Responsibilities

  • Manage Service Desk activities and own overall responsibility for processes.
  • Resolve technical issues via telephone, email, and live chat.
  • Monitor and manage ITSM queues ensuring ticket categorization and SLA compliance.

Skills

Excellent communication skills
Advanced troubleshooting
Incident management
Service Desk operations
Active Directory management
O365 administration

Tools

ServiceNow
SCCM
Intune
Job description
A prominent IT services company in Aberdeen City is seeking a Service Desk professional with a minimum of 3 years’ experience in managing service desk operations. The ideal candidate will possess excellent communication skills and a strong working knowledge of ITSM tools like ServiceNow. Responsibilities include resolving technical issues, managing service desk activities, and ensuring compliance with service level agreements. This role offers opportunities to drive automation and improvements in service delivery.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.