Benefits Team Leader

Seemp; Hailsham; Hybrid; GBP 43,000; Full time

Job summary

A local government authority in Hailsham is seeking a passionate Benefits Team Leader to manage the delivery of Housing Benefit and Council Tax Support services. The role includes overseeing the processing of claims, resolving queries, and ensuring service quality. Suitable candidates should have a strong understanding of benefits legislation, excellent leadership skills, and a commitment to customer service. This full-time permanent position offers competitive salary, a supportive team, and opportunities for professional development.

Benefits

Competitive salary & pension scheme

Incremental progression

Opportunities for development

Qualifications

• Thorough knowledge of benefits legislation and guidance.
• Strong leadership skills and ability to manage a team effectively.
• Commitment to delivering excellent customer service.

Responsibilities

• Manage a team delivering Housing Benefit and Council Tax Support services.
• Oversee processing claims and resolve queries.
• Monitor service quality and performance.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Wealden District Council

A forward-thinking authority with great opportunities.

Job Details

• Full Time
• Permanent
• Hailsham, East Sussex
• Posted 6 days ago
• £42,788.64 / Year
• Closes: 9 January 2026

We are looking for a Benefits Team Leader

Are you passionate about helping people in need and making a difference in your community?

Responsibilities

• Manage a team of officers delivering Housing Benefit and Council Tax Support services, ensuring customers receive the financial support they are entitled to.
• Oversee day‑to‑day operations: processing claims, verifying evidence, resolving queries, and combating fraud.
• Monitor and improve service quality and performance, ensuring it meets standards and expectations of customers, partners, and regulators.

Qualifications

• Thorough knowledge and understanding of benefits legislation and guidance.
• Strong leadership, communication, and problem‑solving skills.
• Positive and proactive attitude, commitment to delivering excellent customer service and continuous improvement.

What we offer

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

About Wealden

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.

To apply for this job please visit wealdendc.ciphr-irecruit.com.