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The Patient Safety and Incident Facilitator will support the Patient Safety team in day to day management of incident reporting across the Organisation and the post holder will be responsible for providing effective administrative support; receiving, logging, escalating, disseminating and updating Central Alerting System (CAS) alerts, Field Safety Notices (FSN's) and external incident management.

You will provide day-to-day support for the Trust's electronic incident management system and assist the Patient Safety Leads in promoting a positive safety culture. Working closely with clinical and non-clinical teams, you will help ensure incidents are recorded, investigated, and learned from effectively.

Key responsibilities include:

• Supporting staff with the use and maintenance of the electronic incident management system.
• Assisting with CAS alerts, SIRMS and external incident coordination.
• Providing advice and guidance on patient safety and incident reporting processes.
• Preparing data for analysis and supporting project work to improve safety.
• Offering administrative support, including meeting coordination and minute taking.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

The main purpose of the facilitator role is to provide efficient and comprehensive support to the

Patient Safety Leads including the smooth running, maintenance and development of the

electronic incident management system:

Promote a positive patient safety culture throughout the Trust and assist the Patient Safety

Leads to co-ordinate and monitor the incident management systems within the Trust;

To support and maintain the electronic incident management system; in particular the CAS

alerts, SIRMS and external incident coordination;

Provide advice and support to staff on patient safety and incident management;

Work in close collaboration with staff in the Divisions and departments to promote good

practice in incident management;

Assist in ensuring the smooth day to day running of the Trusts incident management system;

Support staff by monitoring and resolving routine technical issues from all users relating to the

system.

Assist the Patient Safety and Incident Managers by preparing data for analysis;

Provide administrative support to the Patient Safety Leads

Support any project relating to patient safety and help Divisions achieve the improvements;

• Educated to NVQ Level 4 or equivalent experience.
• Knowledge of NHS systems, policies, and governance structures.
• Excellent written and verbal communication skills.
• Understanding of PSIRF and incident response processes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.