Restaurant Guest Experience Specialist

Dobbies Garden Centres Ltd; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading garden retailer is seeking enthusiastic Restaurant Customer Advisors in Newcastle upon Tyne to deliver exceptional customer experiences across their Restaurants. Responsibilities include assisting customers with transactions, promoting membership benefits, and maintaining a clean store environment while working within a team. The ideal candidates should have a passion for hospitality, strong customer service skills, and the ability to thrive in a busy setting. Benefits include generous annual leave and employee discounts.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to financial wellbeing resources

Employee wellbeing platform

Continued development opportunities

Qualifications

• Experience in a customer-facing role preferred.
• Ability to work in a fast-paced environment.
• Eager to learn new skills and responsibilities.

Responsibilities

• Assist customers with transactions across the store.
• Promote Dobbies Club membership benefits.
• Maintain cleanliness and upkeep of the store.
• Contribute to stock control and restaurant service.

Skills

Customer service skills

Teamwork

Product knowledge

Communication skills

Adaptability

Job description

A leading garden retailer is seeking enthusiastic Restaurant Customer Advisors in Newcastle upon Tyne to deliver exceptional customer experiences across their Restaurants. Responsibilities include assisting customers with transactions, promoting membership benefits, and maintaining a clean store environment while working within a team. The ideal candidates should have a passion for hospitality, strong customer service skills, and the ability to thrive in a busy setting. Benefits include generous annual leave and employee discounts.