Booking Coordinator

Vertu Motors plc; Lamesley; Hybrid; GBP 27,000; Full time

Job summary

A leading motor retailer in the United Kingdom is looking for a full-time Customer Service Advisor to join their Team Valley Gateshead Contact Centre. You will handle customer calls, book services, and upsell vehicle maintenance products. The role offers a basic salary of £26,031.72, a hybrid working model post-probation, and exceptional colleague benefits including 25 days of holiday, training opportunities, and employee discounts.

Benefits

25 days holiday plus bank holidays

Hybrid working after probation

Colleague Purchase Scheme

Pension

Enhanced Maternity and Paternity

Qualifications

• Experience in customer service, preferably within a contact centre environment.
• Ability to upsell products and services related to vehicle maintenance.

Responsibilities

• Handle incoming calls to book customer vehicles for services and repairs.
• Promote additional services to enhance vehicle performance.
• Participate in ongoing training and development.

Skills

Excellent customer service skills

Previous contact centre experience

Computer literate

Job description

Vertu - Team Valley Gateshead!

Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? This opportunity could be the answer!

Here at Vertu, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! We have a fantastic opportunity for you to join our Bookings Department as a Customer Service Advisor.

This is a full-time permanent position with a 41‑hour week. You will be working Monday‑Friday 9:00am-5:30pm and 1 in 4 Saturdays 9:00am-1:00pm.

Our Call Centre Advisor's look forward to the following:

• Basic salary of £26,031.72
• Hybrid working upon completion of probation working 2 days a week from home.
• No late nights. Additional company benefits including £500 refer a friend bonus and colleague car scheme.

In this role you will be dealing with calls from our customers to book their cars in for services, MOTs, repairs or recalls. You will also upsell beneficial products and services that will enhance the customer’s vehicle and help to maintain the general health of the vehicle, such as air‑conditioning services and winter checks.

We want to hear from you if you have previous contact centre experience, excellent customer service skills and are computer literate. Motor Trade experience would be advantageous but is not essential to be considered for this role.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity
• Apply today to be considered for this role!

Apply today!