Bilingual Customer Care Specialist — English & Spanish

eTeacher Group Ltd.; Remote; GBP 22,000 - 30,000; Full time

Job summary

A leading EdTech company in the UK is looking for a Customer Care Representative to serve as the first point of contact for students. This role involves troubleshooting, providing assistance across various channels, and meeting performance KPIs. Candidates should be bilingual in English and Spanish, have experience in a call center environment, and be adept at handling high-pressure situations—especially when supporting older students. A reliable home-office setup with high-speed internet is required, as well as strong communication skills.

Qualifications

• Experience in a call center environment is a MUST.
• Strong computer skills; proficiency in Microsoft Office required.
• Experience working with elder populations preferred.

Responsibilities

• Troubleshoot issues, guide students, and provide clear solutions.
• Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction.
• Assist frustrated or elderly students with patience and empathy.

Skills

Bilingual (English/Spanish)

Excellent communication skills

Problem-solving abilities

Multitasking abilities

Customer service orientation

Tools

Microsoft Office

CRM systems

Job description

A leading EdTech company in the UK is looking for a Customer Care Representative to serve as the first point of contact for students. This role involves troubleshooting, providing assistance across various channels, and meeting performance KPIs. Candidates should be bilingual in English and Spanish, have experience in a call center environment, and be adept at handling high-pressure situations—especially when supporting older students. A reliable home-office setup with high-speed internet is required, as well as strong communication skills.