Hybrid Customer & Consultant Care Specialist

Neal's Yard Limited; Gillingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading natural remedies company in the UK is seeking a Customer & Consultant Care Advisor. The role involves supporting customers and consultants through exceptional service and relationship building. Candidates should have at least two years of customer service experience, excellent communication skills, and proficiency in IT. This full-time position offers a minimum of 3 days in the office with generous employee benefits including discounts and annual leave.

Benefits

Generous employee discount

Casual dress

Company pension

Subsidised Canteen

Free on-site parking

Long service benefits

Paid community days

25 days annual leave plus Bank Holidays

Employee Assistance Programme

Qualifications

• Two years proven experience in a customer care or service role.
• Strong written and spoken English skills.
• Proficiency in IT, especially MS Office.

Responsibilities

• Respond to inquiries professionally via phone and ticketing systems.
• Resolve queries and manage orders and returns.
• Build relationships and handle complaints efficiently.

Skills

Customer service experience

Organisational skills

Friendly telephone manner

Strong written and spoken English

IT proficiency

Resilience

Ability to build rapport

Education

Interest or qualification in complementary therapy

Tools

MS Office

Job description

A leading natural remedies company in the UK is seeking a Customer & Consultant Care Advisor. The role involves supporting customers and consultants through exceptional service and relationship building. Candidates should have at least two years of customer service experience, excellent communication skills, and proficiency in IT. This full-time position offers a minimum of 3 days in the office with generous employee benefits including discounts and annual leave.