Dynamic Administrator: Master of Scheduling & Service

Aston Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run business in the United Kingdom is seeking an Administrator to support the team with a range of administrative tasks. Key responsibilities include managing telephone enquiries, workload allocation, data entry, and ensuring high standards of service. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office. This role requires flexibility in working hours and offers a competitive salary and benefits package.

Benefits

Competitive salary

24 days holiday

Pension scheme

Death in Service benefit

Health Cash Plan

Enhanced Family Friendly Policies

Long Service Awards

Cycle to work scheme

Qualifications

• Proficient in Microsoft Excel and Word.
• Previous administration experience preferred, especially in a customer focused environment.
• Understanding of data principles and the importance for confidentiality.

Responsibilities

• Deal with day-to-day telephone enquiries from customers.
• Promote an efficient and professional service to all customers.
• Daily allocation of workload to engineers.
• Communicate with contractors to ensure timely service provision.
• Make appointments for a range of services.
• Ensure data entry is recorded and maintained accurately.
• Update subcontractor documents with company systems.
• Raising remedial works following PPMS.
• Investigate PPM issues and update spreadsheets.
• Review and track progress of works.
• Process quotes, update jobs, and manage financial completion.
• Typing of documents as required.
• Ensure adherence to all policies and procedures.
• Assist other admin roles during busy periods.

Skills

Excellent customer service skills

Self-motivated

Strong written & verbal communication skills

High attention to detail

Ability to work as part of a team

Tools

Microsoft Excel

Microsoft Word

Job description

A family-run business in the United Kingdom is seeking an Administrator to support the team with a range of administrative tasks. Key responsibilities include managing telephone enquiries, workload allocation, data entry, and ensuring high standards of service. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office. This role requires flexibility in working hours and offers a competitive salary and benefits package.