Chief Officer jobs in United Kingdom

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Fraud Risk team

As an Associate Lead in our Fraud Risk Team, you’ll help shape Monzo’s policy position within a rapidly evolving fraud landscape. This role sits in the 1LoD, where you’ll partner closely with teams within Monzo and with external industry bodies, regulators and law enforcement to influence policy, drive industry change, and ensure safe and scalable delivery across the bank.

• Providing subject‑matter expertise on emerging fraud risks, industry initiatives and regulatory change, acting as a key internal point of contact
• Shaping internal policy and responses to industry consultations, calls for input and policy reviews
• Building strong relationships across Monzo to deliver change safely, efficiently and consistently
• Overseeing internal compliance reviews, leading on incidents arising from regulated activity
• Representing Monzo in industry groups and committees, ensuring we stay aligned with best practice and use our fintech strengths
• Identifying gaps in our defences and assessing external vendors to strengthen fraud prevention
• Leading vendor onboarding proposals, working with legal, data privacy, product, engineering and data teams to implement solutions
• Managing ongoing vendor relationships and monitoring performance
• Supporting the development of Fraud Policy, Management Standards and Fraud Risk Assessments
• Building strong external relationships across industry bodies and law enforcement

• You’re passionate about preventing fraud and putting customers first
• You have experience speaking with external regulators, interpreting policy and then translating information to internal teams
• You understand fraud risks, controls and the systems used to prevent fraud
• You can drive improvements to fraud systems, processes or policy
• You’re comfortable working with data to spot trends and recommend action
• You can explain fraud risk and policy clearly to non‑experts
• You have experience collaborating with product managers, engineers and data scientists
• You thrive in fast‑paced environments, are well organised and get things done
• You’re proactive, adaptable and comfortable with ambiguity
• You may hold or be working towards ACAMS, CFE or CIFAS certifications

• This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work‑from‑home setup.
• Plus lots more! Read our full list of benefits.

• Recruiter call with a member of the hiring team
• Initial call with the hiring manager
• Final stage 2‑part interview with other team members (Technical + Behavioural)

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo 🤖You can read them here .

We’ll only close this role once we have enough applications for the next stage, so please apply as soon as you can — we don’t want you to miss out!

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.