Call Center jobs in United Kingdom
Customer Service Associate (Bi-Lingual English/German)
ProPivotal
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Bilingual Call Center Customer Service Representative $20 hourly
Raymour & Flanigan
Call Center Customer Service Representative $19 hourly
Raymour & Flanigan
Customer Service Associate (Bi-Lingual English/German)
Job summary
A staffing firm is seeking a bi-lingual Customer Service Associate fluent in English and German. This role involves addressing customer inquiries via multiple channels and requires a minimum of 6 months of experience in customer service. The position offers competitive pay and is remote-friendly with flexible scheduling. Ideal candidates are proficient with various software tools and can manage escalated issues effectively.
Benefits
Qualifications
- 6+ months of customer service experience in an office or call center environment.
- Flexible to work varying shifts, including weekends and public holidays.
- Proficient in typing, phone, and computer navigation.
Responsibilities
- Address customer inquiries through phone, chat, and email.
- Use software tools to access and review customer accounts.
- Manage escalated issues with professionalism.
- Work closely with colleagues to maintain service quality.
Skills
Why work for us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
What You’ll Do:
- Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call center environment
- Proficiency with typing, phone, and computer navigation
- Flexibility to work varying shifts, including weekends and public holidays
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ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.