Technical Support Specialist - Spanish Speaker

MINDBODY, Inc.; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm is looking for a Technical Support Specialist who speaks Spanish for a fully remote position. The role involves providing exceptional support, troubleshooting technical issues, and educating customers on product features. Ideal candidates have at least 1 year of customer service experience and exceptional communication skills. Join us in making technology foster meaningful connections.

Benefits

Private Health Insurance

Dental Insurance

Monthly Wellness Stipend

Discounted ClassPass Plan

Generous paid time off

Qualifications

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in Spanish (required); Italian or French language skills are a big plus!
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.

Responsibilities

• Deliver exceptional technical support to our English and Spanish-speaking customers.
• Troubleshoot and resolve basic technical product issues.
• Educate customers on features and services to get the most out of our products.

Skills

Fluent in Spanish

Strong communication skills

Customer service experience

Solution-focused mindset

Job description

Technical Support Specialist - Spanish Speaker

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums).

Responsibilities

• Deliver exceptional technical support to our English and Spanish-speaking customers with warmth, clarity, and care.
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
• Navigate multiple support channels (phone, email, chat) with ease and professionalism.
• Educate customers on features and services, guiding them to get the most out of our products.
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
• Follow internal knowledge management processes to provide accurate, trusted solutions.
• Escalate complex issues appropriately to ensure every customer finds the right resolution.
• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.

Experience You Bring

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in Spanish (required); Italian or French language skills are a big plus!
• Strong communicator. Clear, empathetic, and confident across phone and email.
• Curious and solution-focused, with the ability to ask great questions and actively listen.
• Comfortable with internet browsers, email platforms, and multitasking across systems.
• Quick learner with a passion for understanding software and translating tech talk into real solutions.
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
• Eligible to work in the UK (RTW required).

Benefits

We're committed to supporting you both inside and outside of work, offering a comprehensive benefits package that prioritises your health, wellbeing, and future.

Fully Remote Position.

Time Off: Generous paid time off, plus company-wide monthly wellness days to recharge.

Health and Wellness

• Private Health Insurance (AXA)
• Dental Insurance (BUPA)
• Monthly Wellness Stipend (Benepass)
• Calm Subscription
• Discounted ClassPass Plan
• Spring Health Mental Health Support

Financial and Future

• Royal London Pension Scheme: Up to 6% employer match
• Life, Income & Critical Illness Insurance
• Carrot Fertility Benefits: Support for family planning with available funds

Additional Perks

• BenefitsHub Platform: Access to a wide range of exclusive discounts.
• Bonusly Reward Recognition
• Cycle-to-Work Scheme
• Eye Test Vouchers

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Technology, Information and Internet

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and – where applicable – grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.