Remote Service Desk Technician Bilingual EN/PT Support

Logicalis Group; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global digital solutions provider based in the United Kingdom is seeking a Technical Support Specialist to provide IT assistance through phone, email, and chat. The ideal candidate will have strong troubleshooting skills and experience in a call center or service desk role. Responsibilities include assisting users with Microsoft products and resolving connectivity issues. The position is virtual with a competitive hourly rate of $16-$18.

Qualifications

• 1 year experience in call center or service desk environment.
• Knowledge of PC hardware and software applications.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provides support via phone, e-mail and chat to corporate clients.
• Assists users in troubleshooting Outlook and Microsoft Operating Systems.
• Handles 50-60 issues per day efficiently.

Skills

Effective troubleshooting and documentation skills

Strong technical and client interaction skills

Proficient use of Microsoft Office applications

Ability to follow through with tasks

Education

Trade School Certificate or Associate Degree in related field

Tools

ServiceNow or other ticketing systems

Microsoft Operating Systems

Job description

A global digital solutions provider based in the United Kingdom is seeking a Technical Support Specialist to provide IT assistance through phone, email, and chat. The ideal candidate will have strong troubleshooting skills and experience in a call center or service desk role. Responsibilities include assisting users with Microsoft products and resolving connectivity issues. The position is virtual with a competitive hourly rate of $16-$18.