Customer Service Associate (Bi-Lingual English/German)

ProPivotal; Remote; GBP 60,000 - 80,000; Full time

Job summary

A staffing firm is seeking a bi-lingual Customer Service Associate fluent in English and German. This role involves addressing customer inquiries via multiple channels and requires a minimum of 6 months of experience in customer service. The position offers competitive pay and is remote-friendly with flexible scheduling. Ideal candidates are proficient with various software tools and can manage escalated issues effectively.

Benefits

Competitive pay

Annual travel discounts

Comprehensive health coverage

Qualifications

• 6+ months of customer service experience in an office or call center environment.
• Flexible to work varying shifts, including weekends and public holidays.
• Proficient in typing, phone, and computer navigation.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Use software tools to access and review customer accounts.
• Manage escalated issues with professionalism.
• Work closely with colleagues to maintain service quality.

Skills

Fluency in English

Fluency in German

Customer service experience

Proficiency with typing

Flexibility with shifts

Job description

Customer Service Associate (Bi-Lingual English/German)

Why work for us:

• Competitive pay of £13-15/hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism, patience, and a customer-first approach
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays

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