Aviation jobs in United Kingdom

Join Our Information Technology Team as an Apprentice - London Luton Airport Apprenticeship Programme.

We’re excited to announce the launch of a brand-new opportunity as part of our London Luton Airport Apprenticeship Programme. In line with our partnership commitments with Luton Borough Council, we’re providing local opportunities for local residents from LU1 to LU4 postcodes to join our friendly IT Service Desk Team while earning a Level 3 Information Communication Technician qualification with LDN Apprenticeships.

The Information Communication Technician program will give you hands‑on experience across different IT systems and working with a wide range of airport stakeholders.

• Being the first point of contact for colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
• Logging and tracking incidents and requests through the ITSM tool, ensuring they are classified and prioritised correctly
• Providing remote support to end‑users on a wide range of IT issues, including hardware, software, and networking problems
• Completing daily checks such as nightly backups
• Providing support for Microsoft and Office 365
• Updating and maintaining knowledge base articles and internal documentation to assist with common support requests and improve the efficiency of the support process

• Level 3 Information Communication Technician Apprenticeship (delivered by LDN Apprenticeships, Ofsted outstanding)
• Duration: 16 months (12‑month apprenticeship, 4‑month gateway period)
• A‑Level equivalent qualification upon successful completion
• 1‑on‑1 meetings with an assigned skills coach
• Monthly live sessions with other apprentices
• In‑person development days every 6 months
• CompTIA Bootcamp – 5‑day bootcamp course in preparation for the A+ Certification

• Helpdesk Essentials
• PC Architecture, Installation and Configuration
• Troubleshooting, Preventative Maintenance and Networking Fundamentals
• Advanced Networking, Mobile and Peripheral Devices
• OS Installation, Configuration, Maintenance and Automation
• Advanced Security Concepts and Methodology

• 37 hours per week (including one study day)
• Shift pattern 8:00–17:30, including on‑call after 3 months of service

• Passionate about technology, IT innovation, and eager to build a career in IT
• Collaborative team player who contributes fresh ideas and solutions
• Organised, with good attention to detail and the ability to manage multiple tasks
• Adaptable and enthusiastic to work in a fast‑paced, dynamic airport environment
• Committed to delivering an excellent service to passengers and partners

Minimum requirements: English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above.

• Desirable: Passion in IT, experience setting up personal computers, knowledge of latest technology news and trends
• Confident using Microsoft Office and keen to widen knowledge in the wider‑365 suite

• Living in England for the past 3 years and have the right to work in the UK
• 5‑year checkable work/education history
• Not currently enrolled on any other courses
• Aged 18 or over
• Living in Luton (LU1–LU4)

All apprenticeships are subject to passing enhanced background checks in aviation.

LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion. We are an equal opportunity employer, and we strive to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications.

Please send your CV and cover letter to early.careers@ltn.aero, using the reference SA0912 in the subject line. In the body of the email, please include the following:

• Do you currently have the right to work in the UK, and will you require visa sponsorship now or in the future?
• Are you currently a resident of an LU1–LU4 postcode area?
• Are you 18 years of age or older?

Contact the Human Resources department at askhr@ltn.aero for further information.