IT Support Apprentice

London Luton Airport Operations Limited; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

A prominent airport operations firm is offering an exciting Apprenticeship in Information Technology as part of their apprenticeship programme. This role involves supporting the IT Service Desk by being the first point of contact, logging incidents, and providing remote support on various IT issues. Successful candidates will earn a Level 3 qualification while gaining hands-on experience. Applicants should have GCSEs in English and Maths, be passionate about IT, and reside in the Luton area.

Qualifications

• GCSE English and Maths at Grade 4 (C) or above.
• Eager to build a career in IT.
• Ability to manage multiple tasks.

Responsibilities

• First point of contact on the IT Service Desk.
• Logging and tracking incidents through the ITSM tool.
• Providing remote support for IT issues.

Skills

Passion for technology

Organised and detail-oriented

Collaborative team player

Adaptable to dynamic environments

Education

GCSE Grade 4 (C) in English and Maths or Functional Skills Level 2

Tools

Microsoft Office

Job description

Join Our Information Technology Team as an Apprentice - London Luton Airport Apprenticeship Programme.

We’re excited to announce the launch of a brand-new opportunity as part of our London Luton Airport Apprenticeship Programme. In line with our partnership commitments with Luton Borough Council, we’re providing local opportunities for local residents from LU1 to LU4 postcodes to join our friendly IT Service Desk Team while earning a Level 3 Information Communication Technician qualification with LDN Apprenticeships.

About the Apprenticeship

The Information Communication Technician program will give you hands‑on experience across different IT systems and working with a wide range of airport stakeholders.

Your role at London Luton Airport will include

• Being the first point of contact for colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
• Logging and tracking incidents and requests through the ITSM tool, ensuring they are classified and prioritised correctly
• Providing remote support to end‑users on a wide range of IT issues, including hardware, software, and networking problems
• Completing daily checks such as nightly backups
• Providing support for Microsoft and Office 365
• Updating and maintaining knowledge base articles and internal documentation to assist with common support requests and improve the efficiency of the support process

Training and Qualification

• Level 3 Information Communication Technician Apprenticeship (delivered by LDN Apprenticeships, Ofsted outstanding)
• Duration: 16 months (12‑month apprenticeship, 4‑month gateway period)
• A‑Level equivalent qualification upon successful completion
• 1‑on‑1 meetings with an assigned skills coach
• Monthly live sessions with other apprentices
• In‑person development days every 6 months
• CompTIA Bootcamp – 5‑day bootcamp course in preparation for the A+ Certification

The successful apprentice will cover topics such as

• Helpdesk Essentials
• PC Architecture, Installation and Configuration
• Troubleshooting, Preventative Maintenance and Networking Fundamentals
• Advanced Networking, Mobile and Peripheral Devices
• OS Installation, Configuration, Maintenance and Automation
• Advanced Security Concepts and Methodology

Typical work pattern

• 37 hours per week (including one study day)
• Shift pattern 8:00–17:30, including on‑call after 3 months of service

Who we're looking for

• Passionate about technology, IT innovation, and eager to build a career in IT
• Collaborative team player who contributes fresh ideas and solutions
• Organised, with good attention to detail and the ability to manage multiple tasks
• Adaptable and enthusiastic to work in a fast‑paced, dynamic airport environment
• Committed to delivering an excellent service to passengers and partners

Qualifications Required / Desirable

Minimum requirements: English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above.

• Desirable: Passion in IT, experience setting up personal computers, knowledge of latest technology news and trends
• Confident using Microsoft Office and keen to widen knowledge in the wider‑365 suite

Eligibility

• Living in England for the past 3 years and have the right to work in the UK
• 5‑year checkable work/education history
• Not currently enrolled on any other courses
• Aged 18 or over
• Living in Luton (LU1–LU4)

Other requirements

All apprenticeships are subject to passing enhanced background checks in aviation.

LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion. We are an equal opportunity employer, and we strive to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications.

To apply

Please send your CV and cover letter to [e-mail], using the reference SA0912 in the subject line. In the body of the email, please include the following:

• Do you currently have the right to work in the UK, and will you require visa sponsorship now or in the future?
• Are you currently a resident of an LU1–LU4 postcode area?
• Are you 18 years of age or older?

Contact the Human Resources department at [e-mail] for further information.