Assistant Customer Service jobs in United Kingdom

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX. HICX helps Global 5000 companies to organize and manage their supplier data.

The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy.

• Identify Upsell Opportunities – Analyse customer usage, needs, and business goals to uncover opportunities for additional products and services.
• Develop Expansion & Retention Strategies – Create tailored account plans to increase account value through expansion initiatives and ensure renewals occur on or ahead of time.
• Build Strong Customer Relationships – Maintain regular communication with key stakeholders to understand evolving needs and position relevant solutions. Expand relationships beyond existing stakeholders – get deeper and broader. Travel to meet customers in Europe and Asia periodically.
• Collaborate with Internal Teams – Work closely with Customer Success, Product, Professional Services and Marketing teams to align on expansion goals and deliver a seamless customer experience.
• Support Business Reviews – Support quarterly business reviews and other customer meetings to showcase HICX products and services, introduce new offerings, and reinforce value.
• Negotiate and Close Upsell Deals – Manage the full sales cycle for upsell opportunities, including pricing discussions and contract amendments.
• Monitor Customer Health, Satisfaction and Risk – Track engagement metrics to proactively identify expansion potential and risk indicators.
• Follow prescribed Sales and Customer Success processes and use required tools – Maintain pipeline in Salesforce, keep customer data sanitized across HICX systems, attend internal meetings as required.

• Minimum 5 years of software sales experience with a proven track record of meeting or exceeding quotas.
• Expertise in expansion sales and renewals within existing customer bases.
• Strong understanding of corporate procurement and finance processes; ability to navigate complex buying cycles.
• Excellent communication and negotiation skills for engaging senior stakeholders and decision-makers.
• Ability to handle ambiguity and adapt quickly in a fast-paced, dynamic environment.
• Self-starter with a high degree of initiative and drive; comfortable working independently.
• Collaborative mindset; able to work effectively as part of a cross-functional team.
• Strong business acumen with the ability to identify growth opportunities and articulate value propositions.
• Proficiency with CRM tools (e.g., Salesforce) and sales analytics platforms.
• Comfortable with consultative selling and building long-term strategic relationships.
• Organizational and time management skills to manage multiple accounts and priorities simultaneously.

• Work from anywhere within UK - we are a fully remote company. We have a London Office for UK‑based employees who wants a change of scenery.
• Private health insurance.
• Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays.
• Connect and socialize with the team during our company socials and off‑site events.
• We celebrate special occasions with you – like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.

HICX collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

HICX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.