Service Advisor

BMW; Crawley; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Employer: Vines of Gatwick
Location: Crawley, West Sussex
Contract type: Permanent, Full-time
Business Area: Sales / Customer Service
Salary: £30,000 - £31,200 base with uncapped OTE £39,140 - £41,200 (depending on experience)
Hours: 45 per week, Monday – Friday 08:00 – 18:00
Closing date: 13 Mar 2026

Your role

As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop while their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high‑quality standards and customer satisfaction.

What you will be doing

• Be the first point of contact for customers bringing their vehicles in for service – providing a warm welcome and clear guidance.
• Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
• Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
• Coordinate with technicians to schedule repairs and keep customers updated on progress.
• Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
• Enhance the experience by recommending additional services and products where appropriate.
• Maintain accurate records of all service transactions and customer interactions.

Your profile

• Previous experience as a Service Advisor is ideal but not essential.
• A natural communicator with strong customer service skills and ability to build rapport.
• Professional, courteous, and confident in handling challenging situations.
• Highly organised with great attention to detail.
• Comfortable using IT systems (training on our in‑house systems will be provided).
• Able to thrive in a fast‑paced environment and stay calm under pressure.

Rewards

• Monday – Friday working hours for our Aftersales teams!
• 24 days’ annual leave (increasing to 29 with service) + your birthday off!
• Pension Scheme & Life Assurance
• Cycle2Work programme
• Holiday Buy & Sell Scheme
• Enhanced Parental Leave

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.