Service Advisor

BMW; Cardiff; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading automotive group in Cardiff is seeking a Service Advisor to provide outstanding customer care and be the essential link between customers and workshops. Candidates should have prior experience in the automotive industry but we welcome those eager to learn. This role demands excellent organisational and customer service skills in a fast-paced environment. You will enjoy benefits including enhanced holiday entitlement, maternity and paternity pay, and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Service Advisor experience within the automotive industry is required.
• Willingness to learn and progress in the role.
• High levels of customer satisfaction in a busy environment.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Inform and consult customers on vehicle servicing.
• Liaise with technicians about vehicle statuses.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

Sytner Cardiff is looking for a Service Advisor.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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