Service Advisor

BMW; Cambridge; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive group in Cambridge is seeking a passionate Service Advisor to join their team. You will greet customers, book vehicles for service, and provide outstanding customer service throughout. The ideal candidate will possess a Full UK Driving Licence and preferably have experience in the motor industry. This role offers a competitive salary with earnings potential up to £35,000 OTE, along with a comprehensive benefits package.

Benefits

Competitive salary with uncapped earnings potential

Enrolled on our aftersales academy

Accelerated training pathways and manufacturer training

State of the art facilities

Part time and term time flexible working

Enhanced paternity & maternity leave

Long Service holiday rewards

Paid day off for your birthday

Qualifications

• Full UK Driving Licence required.
• Motor Industry experience is preferred.
• Ability to work independently and collaboratively.

Responsibilities

• Meet and greet customers courteously.
• Book vehicles into the technical workshop.
• Liaise with the workshop on vehicle status.
• Provide exceptional customer service.
• Maintain product knowledge and undergo training.
• Adopt a sales approach for upselling.

Skills

Customer service skills

Attention to detail

Team player

Sales aptitude

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Group1 Cambridge is looking for a Service Advisor.

Your role

Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

As a Service Advisor Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and enrolled on our aftersales academy.

What you will be doing?

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Your profile

If you think you’ve got what it takes and meet the criteria below, then please apply!

• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail

Rewards

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:

• Competitive salary with uncapped earnings potential up to £35,000 OTE
• Enrolled on our aftersales academy
• Accelerated training pathways and manufacturer training
• State of the art facilities with modern automotive technology
• Part time and term time flexible working available
• Family friendly benefits such as enhanced Paternity & Maternity leave
• Long Service holiday rewards that increase with your length of service
• Paid day off for your birthday

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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