Service Advisor

BMW; Ipswich; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading automotive company in Ipswich is looking for a Service Advisor (Maternity Cover) to provide outstanding customer experiences. The role involves welcoming customers, updating them on vehicle repairs, and promoting additional services. The ideal candidate will have excellent communication skills and a valid UK driving licence. Benefits include 33 days of annual leave, gym discounts, and car purchase discounts. Join a dedicated team committed to customer satisfaction.

Benefits

33 days’ annual leave

Retail discounts

Gym discounts

Car discounts

Flexible pension scheme

Family-friendly policies

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Ability to engage effectively with customers and colleagues.
• Experience in a target driven role, meeting goals.

Responsibilities

• Welcome and engage customers professionally.
• Provide updates on vehicle repairs.
• Promote additional services based on Technician recommendations.
• Schedule vehicle appointments efficiently.
• Maintain accurate customer records.

Skills

Excellent communication skills

Customer service experience

Identify customer needs

Time management

Target-driven experience

Valid UK driving licence

Job description

Group1 Ipswich is looking for a Service Advisor (Maternity Cover).

Your role

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

Rewards

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Share save scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.