Service Advisor

BMW; Greater London; On-site; GBP 35,000 - GBP 53,000; Full time

Job summary

A leading automotive company in Greater London is seeking a dedicated Service Advisor to serve as the main contact for customers from initial meeting to invoice finalisation. The role requires a passion for customer service and the ability to manage expectations effectively. Responsibilities include updating customers on vehicle repairs, managing a team of technicians, and ensuring exceptional service at all times. This position offers a basic salary of £35,000, with OTE of £53,000 and benefits including a company car.

Benefits

Market leading benefits

Personal development and training

Company car

Qualifications

• Must have experience in a Service Team Manager/Service Advisor role, in the automotive industry.
• Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.

Responsibilities

• Act as the main contact for customers, from initial meeting to finalising invoices.
• Update customers on vehicle repairs and provide excellent service.
• Allocate jobs to technicians ensuring top-notch service.
• Maintain aftersales product knowledge.

Skills

Customer service

Conflict resolution

Organizational skills

Time management

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary £40,000 - £49,999 Number of Vacancies 1

Hedin Ruxley is looking for a Service Advisor.

Your role

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

The main duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
• Maintaining knowledge of our aftersales products and services
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
• Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
• Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

Basic Salary: £35,000 OTE £53,000 per annum with a company car

Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)

Your profile

• Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
• Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
• Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
• Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry
• Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.

Rewards

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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