Service Advisor

BMW; Borehamwood; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

An automotive service provider in Borehamwood is seeking a passionate Service Advisor to enhance customer experiences during vehicle maintenance. You will act as the primary contact for customers, managing communication, scheduling, and promoting additional services. Candidates should possess strong communication and customer service skills, as well as the ability to work under pressure. A valid UK driving licence is required. This role offers an industry-leading benefits package including healthcare access and enhanced holidays.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family friendly policies

Training and development options

Qualifications

• Must hold a valid UK driving licence.
• Ability to engage effectively with customers and colleagues.
• Ability to work under pressure and meet goals.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on vehicle repair progress.
• Promote additional services based on Technician recommendations.
• Schedule vehicles for appointments efficiently.
• Confirm bookings and address preliminary questions.
• Maintain precise customer records for effective service.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Identifying customer needs

Excellent time management

Previous experience in a target driven role

Job description

Group1 Borehamwood is looking for a BMW Service Advisor.

Your role

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Rewards

There are many great reasons to join the Group1 Automotive team, including the following industry-leading benefits package:

• 24/7 online access to healthcare professionals.
• Car purchasing and lease schemes.
• Enhanced holiday allowance with length of service.
• Paid day off for your birthday.
• Company share purchase plan.
• Loan plans for colleagues, including toolbox and travel tickets.
• Colleague referral payments.
• Industry leading family friendly policies.
• Numerous training, learning and development options to suit everyone.
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