Service Advisor

BMW; Glasgow; On-site; GBP 29,000 - GBP 41,000; Full time

Job summary

A leading automotive retailer in Glasgow is seeking a Service Advisor to provide exceptional customer service in vehicle repairs. The ideal candidate thrives in a customer-facing role, handling inquiries and liaising with workshops efficiently. Responsibilities include managing customer records and ensuring high service standards. A passion for customer care and strong communication skills are essential, along with a full UK driving licence. This position offers a competitive salary and excellent benefits.

Benefits

Extensive training and support

Life assurance

Private healthcare

Enhanced holiday package

Qualifications

• Demonstrable computer literacy and knowledge of IT systems and applications.
• Ability to multi-task and be adaptable within a busy environment.
• A full UK driving licence.

Responsibilities

• Handle customer requirements for service and vehicle repairs efficiently.
• Liaise with the workshop to progress work.
• Maintain customer records and service histories accurately.

Skills

Customer service

Communication

Problem-solving

IT systems knowledge

Organisational skills

Job description

Employer Arnold Clark Glasgow Location Glasgow Salary £29,563 with up to £41,000 OTE plus benefits Closing date 13 Mar 2026

Arnold Clark Glasgow is looking for a Service Advisor.

Your role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Your profile

The skills and qualities you need…

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

Nice to have (but not essential)

• Experience of upselling products or services is desirable.

Rewards

If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.