Housing Manager

Homes24; Wigton; Hybrid; GBP 32,000; Part time

Job summary

A community-focused housing organization seeks a Housing Manager to ensure safe and welcoming communities in Wigton. You will engage with residents, manage customer support, and oversee estate inspections. The ideal candidate has experience in housing management and a proactive attitude. This part-time role (30 hpw) offers hybrid working, competitive salary up to £32,000, and generous benefits including 34 days of leave and health cash plan.

Benefits

34 days of leave

Health cash plan

High-street discounts

Qualifications

• Experience in the housing sector with knowledge of housing management and law.
• Willingness to pursue further qualifications in housing.
• Ability to engage and work with diverse stakeholders.

Responsibilities

• Manage customer support for estates to ensure safe homes.
• Engage with communities to improve local neighborhoods.
• Oversee anti-social behaviour and respond to customer complaints.
• Conduct estate inspections and safety compliance checks.

Skills

Housing management

Understanding housing law

Customer service

Organizational skills

Resilience

Education

Chartered Institute of Housing Level 3 (willing to work towards)

Job description

Housing Manager

Up to £32,000 per annum (pro rata), depending on experience, skills and qualifications, plus great benefits including Health Cash Plan.

Temporary (6 months contract), part time (30 hpw), hybrid working.

Wigton, Cumbria.

We can’t offer a CoS for this role.

Home, a place where you belong.

Join us as a Housing Manager at Home Group, in our awesome housing team in Wigton. You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first‑class customer service, delivering our customer promise every day!

What You’ll Do

• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively manage anti‑social behaviours in our estates, responding to customer queries and complaints.
• Manage our voids process including liaising with local authorities.
• Carry out estate inspections, engage and meet with contractors on site, and carry out and record the routine safety and compliance checks in our buildings and communities.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK top 10 Great Places to Work!

You have

• You are experienced in the housing sector and understand housing management, housing law and, in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3.
• Super‑organised and methodical in your approach, you’re also a proactive self‑starter with a “can do” positive attitude.
• This job can be challenging, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MPs, etc.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• This is a hybrid role, and you’ll spend some days working from our community patches of Wigton area.
• Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high‑street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We grow our own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Find out more

Click APPLY NOW to see our Housing Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail].

Work Locations

Wigton (Burnside).

Closing Date

Feb.26, 11:59:00 PM.