Income Coordinator

ForHousing Limited; Salford; Hybrid; GBP 40,000; Full time

Job summary

A social housing provider in Salford is seeking to hire a manager for their Income Maximisation team. The role involves overseeing services offered by the team, implementing strategies, and ensuring compliance while providing training and support. Ideal candidates will have excellent communication skills and prior experience in the housing sector. This position offers hybrid working options and a salary of £39,821.25 per annum, with a contract lasting until March 2027.

Benefits

Hybrid working

Wellbeing centre access

Cycle to work scheme

Discounts through STAR

Employee Assistance Programme

Qualifications

• Excellent communications skills.
• Experience in the housing sector and knowledge of housing legislation.
• Line management experience managing a large team.

Responsibilities

• Manage and monitor services delivered by the Income Maximisation team.
• Support Income Managers with management strategies and action plans.
• Identify training opportunities for the team.
• Review cases for compliance with management assurance framework.
• Coordinate responses to tenant complaints.
• Support Income Managers in report preparation.
• Deputise for Income Managers.

Skills

Excellent communications skills

Experience in the housing sector

Line management experience

Knowledge of universal credit

Job description

Application Closing Date 24/02/2026 23:59

Hours 36 per week. Contract until March 2027

Salary £39,821.25 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Income Maximisation team, you’ll coordinate and manage the Income Recovery Assistants to maximise money owed to ForHousing, through multiple income streams.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you. Your office base-location will be in Eccles, and some work will be required from there
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
• Smartech – purchase technology or white goods and spread the cost
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
• Cycle to work scheme – save up to 40% on bikes and equipment
• Employee Assistance Programme – access to a 24/7 counselling and support helpline

What you’ll be doing:

• Managing and monitoring services delivered by the Income Maximisation team
• Supporting the Income Managers to review and implement management strategies and action plans
• Identifying opportunities for training and carrying this out, within the team and across the wider organisation
• Reviewing cases and ensuring compliance with our management assurance framework
• Coordinating appropriate and timely responses to tenant complaints, comments, and compliments
• Supporting Income Managers with collating, analysing, and preparing reports relating to the service
• Deputising for Income Managers

What we’re looking for:

• Excellent communications skills
• Experience in the housing sector, and knowledge of relevant housing legislation and current social housing issues
• Line management experience, managing a large, dispersed team
• Knowledge of universal credit and other welfare benefits, and experience supporting people with multiple debts

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.

When applying, please ensure you include a CV and cover letter, explaining how you meet the role profile.

Please note we reserve the right to close this advert early, depending on application volumes.