Housing Management Coordinator

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Exeter; On-site; GBP 26,000; Full time

Job summary

An inclusive housing organization in Exeter seeks a full-time Housing Management Coordinator to assist individuals experiencing homelessness. The role involves managing properties, ensuring compliance, and helping customers with benefit claims. Ideal candidates will have experience in housing management and tenant relations, with a supportive environment for personal development. Excellent benefits include 34 days of leave and a matching pension contribution up to 7%.

Benefits

34 days leave

800+ high street discounts

Matching pension contributions up to 7%

Career development opportunities

Qualifications

• Experience in managing a housing management caseload.
• Experience with tenant relations and formal tenancy actions.

Responsibilities

• Ensure customer properties meet standards.
• Assist with housing benefit claims.
• Prepare rooms for new customers.
• Maintain compliance with health and safety standards.

Skills

Experience in housing management

Tenant relations

Ability to work on own initiative

Collaborative working

Experience with benefit claims

Job description

Job Location

Exeter (Prospect House) Prospect House Howell Road Car Park Exeter EX4 4EY

Location: Exeter (Prospect House) Prospect House Howell Road Car Park Exeter EX4 4EY

Job Type

Full-time

Pay

£13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan

Overview

Housing Management Coordinator role in Exeter. Home, a place where you belong. You’ll help people who’ve experienced homelessness settle into safe, well-maintained homes they can be proud of.

Responsibilities

• Ensure our customers’ properties are homes they can be proud of and engage them in their licence agreements.
• Help customers with housing benefit claims, ensuring these are reflected on their rent account.
• Issue warning letters or attend court when needed.
• Prepare rooms for new customers and maintain maximum occupancy by turning around vacant or void rooms within set timescales.
• Maintain compliance with maintenance and health and safety standards.
• Use the role to shape better lives and stronger communities with supported tools, training and a trusted environment.

You’ll have

• Experience in managing a housing management caseload and overseeing landlord and housing management duties.
• Know-how of re-letting rooms or units, collecting rents, and taking formal tenancy action when needed.
• Ability to take on a lead role within the team, offering guidance and support to colleagues.
• Ability to work on your own initiative and positively influence people from diverse backgrounds.
• Confident working collaboratively with colleagues in other parts of the business and with external partners.
• Four week rolling rota to include one in every three weekends, working 11.5 hour shifts, 3-4 days per week.
• Base location at our services in Exeter.
• Use technology for support plans, benefit claims and tenancy sign-ups.
• Enhanced DBS check is required and we pay for it.

Requirements

• Experience in housing management and tenant relations.

What’s in it for you?

• 34 days leave (including bank holidays and a “me day”) increasing to 39.
• 800+ high street discounts on shopping, holidays, tech and more.
• Matching pension contributions (up to 7%).
• Career path with development and an excellent training package.
• For reasonable adjustments, email [e-mail].

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