Housing Officer Estates

Connected Local Government; Harrogate; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A regional housing authority in Harrogate seeks a dedicated housing professional to manage council homes and support tenants. The role includes resolving tenancy issues, promoting tenant involvement, and collaborating with various teams. Candidates should demonstrate a confident use of English and a commitment to community service. Opportunities for professional growth and a supportive work culture are offered.

Benefits

Professional growth opportunities

Supportive team culture

Qualifications

• Experience in housing services or a related field is preferred.
• Ability to communicate effectively with diverse groups.
• Commitment to community engagement and support.

Responsibilities

• Allocate and manage council homes to assist residents.
• Support new tenants through the duration of their tenancy.
• Address breaches of tenancy with fair resolution.
• Promote community involvement among tenants.
• Collaborate with internal teams and external partners.
• Maintain accurate casework records for service improvement.

Skills

Confident use of English

Ability to manage relationships

Problem-solving skills

Record-keeping ability

Job description

Make a real difference in people’s lives.

Social housing provides safe, affordable homes for those who need them most. It gives people the stability to build their future, raise families, and create a place they can proudly call home. If you’re passionate about helping communities thrive, this role offers the chance to make a meaningful impact every day.

We’re looking for someone who wants more than just a job — someone who values connection, community and doing work that truly matters. As part of our Housing Team, you’ll join a group of dedicated professionals who care deeply about delivering high‑quality services and supporting tenants across North Yorkshire.

What you’ll be doing

In this varied and rewarding role, you’ll be at the heart of housing services for a defined patch of the district. You’ll work closely with colleagues, tenants and partner organisations to ensure our homes are well‑managed and our communities are supported.

Your key responsibilities will include:

• Allocating and managing council homes to help people find the right place to live
• Supporting new tenants by monitoring introductory tenancies — including preparing cases and attending court where needed
• Responding to and resolving breaches of tenancy, ensuring fair and consistent action
• Encouraging and promoting tenant involvement to strengthen local communities
• Working collaboratively with internal teams and external agencies
• Keeping accurate records of casework to track progress and improve service delivery

Why join us?

Purpose‑driven work: Every decision you make has a tangible impact on people’s lives. Supportive team culture: You’ll be surrounded by experienced and passionate housing professionals.

Professional growth: The role offers opportunities to develop specialist housing knowledge and gain hands‑on experience in tenancy management, enforcement, and partnership working. Variety every day: No two days are the same — you’ll balance office-based work with time out in the community.

Location Based in Harrogate, with occasional travel across the county as needed.

This role involves regular spoken communication, so a confident use of English is required. You may also be asked to carry out other duties appropriate to the role.

For an informal discussion regarding the position please contact:Susannah Eales via email: [e-mail].

Key Documents

• Job Description.docx

To apply please click the Apply Now link below.